Since opening in 2014 following a renovation, Louisville Water’s original pumping station turned teaching tool has had more than 90,000 visitors

Louisville Water provides tips on what works and what doesn’t work when trying to communicate information to the public

Louisville Water Co. relies on much more than press releases and website postings to effectively communicate project details to residents

The ‘fatberg’ clocks in at around 10 times the size of a massive blockage Thames Water found in 2013

Faculty at Indiana University are developing a web-based game that allows players to simulate the management of an actual water system

A study of two Arizona cities shows that there is a significant financial incentive for utility customers to minimize water use

Texas utility takes a proactive approach — even going door to door — to educate customers on the problems caused by grease and flushable wipes

Florida Atlantic University researchers looked at what happens when utilities move beyond only watering restrictions and give customers a little more information about their water use

West Virginia American Water tries a new method for shedding more light on how customers’ water bills turn into infrastructure improvements

Kingston, Ontario’s online mapping feature allows people to better assess the safety of area waterways