Also in this week's sewer and water news, the Austin (Texas) City Council asks its city manager to pay back Austin Water customers for February's boil-water incident

Setting clear expectations for employees is the only way to get the results you want

Culture issues can be detrimental to a utility, causing higher employee turnover or deteriorating standards

Also in this week's sewer and water news, a wastewater treatment facility in Vestal, New York, declares an emergency after a malfunction caused one its buildings to flood with partially treated wastewater

See what’s going on around the country in this listing of new water and wastewater projects