Superintendent Kathy Dillon of the Brownsburg (Indiana) Wastewater Facility makes sure citizens and ratepayers keep up with developments through an effective communications program. (Photo By Marc Lebryk)
Everything municipal workers do is for the customers, yet often it can feel like the industry is fighting against those it serves. Misinformation and unfortunate stigmas are common, which is why most municipalities have at least thought about customer education and outreach.
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