The systemic lead contamination in the Flint, Michigan, water supply has created a national dialogue about infrastructure and lead service pipes. “Could it happen here?” the headlines read. Customers are worried, media outlets are asking questions, and many utilities have found...
Worried Customers? Here's How to Discuss Lead Contamination
A national water-quality crisis — such as the recent events in Flint, Michigan — can spark questions from customers and the media. Here’s how several utilities are proactively handling the topic of lead contamination.
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