Establishing Water Utility Training Protocols

California city’s training program harnesses institutional knowledge to build consistency and improve performance

Establishing Water Utility Training Protocols

Collections systems operator Armando Navarrete inspects a pump at the lift station at Pajaro Dunes in Watsonville.

Photography by David Elkins

The small town of Watsonville, California, is nestled between Santa Cruz on the north and Monterey on the south. The hilly agricultural area thrives on tourism through nearby redwood forests and majestic mountains.

The Watsonville Wastewater Treatment Facility, first constructed...

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