Serve Your Water Customers Better

Proper handling of questions and complaints is an opportunity to earn community support

I’ll admit, I haven’t paid a water bill in 15 years. 

I live in an area that isn’t served by any municipal sewer or water systems, so I rely on a well. Luckily, it’s very good water. Nonetheless, I’ve paid plenty of utility bills in my day and I’ve written about...

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