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The Plano Wastewater Department staff includes (from left) Chris Stanton, utility compliance superintendent; Juan Mendoza, crew leader and jet truck operator; Blake Tessem, crew leader; Abby Owens, strategic planning and compliance manager, Delbert Kleppe, crew leader and CCTV truck operator, Daniel Prendergast, director of public works; Albert Trevino, maintenance worker; Justina Sylvester, crew leader and CCTV truck operator; and Jacob Gadbury, preventive maintenance supervisor.
The Plano (Texas) Public Works Department illustrates particularly well how a proactive approach to effective management can impact day-to-day and year-by-year operations.
Abby Owens is the department’s strategic planning and compliance manager. During her four years in that...
