Secrets to Success: Award-Winning Utility Strives for Continuous Improvement

Utility’s proactive approach to system upgrades earns it high honors and happy customers.

Secrets to Success: Award-Winning Utility Strives for Continuous Improvement

Nick Evans changes out a water meter on the University of North Carolina at Chapel Hill’s campus. OWASA has recently undertaken a $5 million water meter upgrade.

Four Cs drive the Orange Water and Sewer Authority, which serves the area around Chapel Hill, North Carolina: continuous improvement, customer service, conservation, and cross-training.

Those commitments helped OWASA earn the Presidents Award for Distribution System Operation from...

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