Collections Operator Does It All

Andy Hall has combined technical skill with a human touch to build an award-winning career in fast-growing Rio Rancho.
Collections Operator Does It All
Lead collections operator Andy Hall from the Utilities Services Division in Rio Rancho, New Mexico. (Photography by Eric Draper)

You need a water meter installed, a main fixed, an angry customer soothed. Whom do you call? If you’re the Utilities Services Division in Rio Rancho, New Mexico, the answer is easy: Andy Hall.

Hall, employed by CH2M HILL, is lead collections operator for the water and...

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