Columbus Department of Public Utilities’ Division of Water crew members (from left) Nick Marsh, Chris Briggs and Matt Bateman
set up to repair a broken water service line outside a home on Westwood Road while James Davis looks on from the cab of the excavator.
It’s 4:30 p.m. downtown, rush hour just beginning, wind chill minus 30. The last thing a water utility needs now is a major line break.
Yet that’s exactly what happened in January 2014 in Columbus, Ohio. A 24-inch water main popped, flooding about 10 city blocks. Water poured...
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