Defuse Difficult Employees

Reining in the drama queens, complainers, bullies and slackers who seem to inhabit every workplace requires the proper approach.

Somewhere along the line, managers and employees inevitably find themselves working alongside what’s charitably known as a “difficult” person. You know the drill: that guy who compulsively disses colleagues behind their backs … the chronic complainer who sucks up co-workers’ time...

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