How Efficient Can You Be?

San Diego’s experience should inspire any municipal department to look again at its practices and see how much its workers can truly accomplish

My father, who was chief engineer at a small manufacturing company, had a favorite saying: “Work expands to fill the available time.”

His point was that as people we always seem to feel busy, no matter how much or how little work we actually have to do. His axiom is true only up to...

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