A Cure for (Institutional)Memory Loss

Technology isn’t a substitute for the knowledge of experienced people, but it can help raise everyone’s performance and offset some effects of a wave of retirements

In this issue’s story about the City of Santa Barbara, wastewater collection supervisor Alex Alonzo makes an extremely interesting observation. It has to do with electronic mapping and asset management and how they serve to elevate the capability of an entire team. Here’s what he...

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