Merit Raises Pay Dividends

A water utility in metropolitan Portland, Ore., finds that a switch to a merit pay system produces high-performance employees

Salaries used to give employees plenty to talk about around the water coolers at the Tualatin Valley Water District in metropolitan Portland, Ore.

“We used to get complaints all the time,” says Debbie Erickson, human resource manager. “Managers set pay raises at their own...

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