Real-Time Updates: Social media platforms like Twitter and Facebook allow municipalities to provide immediate updates on emergencies or service disruptions. This keeps residents informed and manages expectations during critical situations.

Gathering Community Feedback: Platforms such as Facebook are ideal for conducting polls and surveys to capture resident opinions on new projects and policies, ensuring decisions align with public needs.

Educational Campaigns: Use Instagram or Facebook to run educational campaigns on topics like water conservation and sewer maintenance. Engaging visuals, such as infographics and short videos, make complex information more accessible and interesting.

Event Promotion: Announce events and public hearings on social media to reach a broad audience quickly. This encourages greater community participation and keeps residents informed about upcoming activities.

Enhancing Transparency: Show ongoing projects and expenditures through regular updates and live streams. This transparency builds trust by keeping residents informed about how resources are being used.

Emergency Notifications: Platforms like Nextdoor and local Facebook groups are excellent for timely emergency notifications, ensuring critical information reaches residents efficiently.

By adopting these strategies, municipalities can use social media to improve service delivery, foster community engagement, and strengthen resident relationships.