BlogsWEFTEC 2015: Great Water Cities Panel Discusses Leadership

WEFTEC 2015: Great Water Cities Panel Discusses Leadership

Leading utility transformation means listening – to customers and to workers on the front lines
  • By Ted J. Rulseh
  • September 29, 2015

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WEFTEC Public Education Leadership American Water Water Utility Drinking Water Wastewater Potable Water Water Reuse Recycled Water Water Reclamation

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What qualities must utility leaders have to guide transformation of their organizations? One of them is willingness to listen to team members in the field, says Susan Story, president and CEO of American Water.

“People on the front lines know more about this business than...

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